1. Introduction

Rose el Services Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, including plastering, painting, tiling, roofing, electrical works, and plumbing.

2. Information We Collect

We may collect and process the following types of information:

2.1 Personal Information

  • Contact Information: Name, address, email address, phone number.
  • Payment Information: Credit card details, bank account information.
  • Identification Information: Identification numbers or documents, if required for verification.

2.2 Non-Personal Information

  • Technical Information: IP address, browser type, operating system, and other technical details.
  • Usage Information: Details of your interactions with our services, including visit dates, times, and duration.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing Services

  • To deliver and manage the services you request.
  • To process payments and manage your account.

3.2 Communication

  • To communicate with you regarding your projects, updates, and changes to our services.
  • To respond to your inquiries and provide customer support.

3.3 Improvement and Personalization

  • To improve and personalize our services.
  • To conduct research and analyze trends to enhance user experience.

3.4 Legal Compliance

  • To comply with legal obligations and regulatory requirements.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below:

4.1 Service Providers

We may share your information with third-party service providers who assist us in operating our business, conducting our services, or servicing you, as long as these parties agree to keep this information confidential.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

  • Encryption of sensitive information.
  • Regular security assessments.
  • Restricted access to personal information.

6. Your Rights

You have the following rights regarding your personal information:

6.1 Access

You have the right to request access to the personal information we hold about you.

6.2 Correction

You have the right to request corrections to any inaccurate or incomplete personal information.

6.3 Deletion

You have the right to request the deletion of your personal information, subject to certain legal restrictions.

6.4 Objection

You have the right to object to the processing of your personal information in certain circumstances.

6.5 Portability

You have the right to request the transfer of your personal information to another entity.

To exercise any of these rights, please contact us using the contact details provided below.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website or by other means of communication.

9. Contact Information

For any questions or concerns regarding these Terms & Conditions, please visit (https://roselservicesltd.co.uk/contact-us/).