Refund Policy

At Rose el Services we strive to provide high-quality home maintenance services to ensure customer satisfaction. However, we understand that issues may arise. This Refund Policy outlines the terms under which refunds may be issued.

1. Eligibility for Refunds

A refund may be issued under the following conditions:

  • The service was not provided as described in the service agreement.
  • The customer cancels the service before work has begun.
  • There is a verified service defect or failure to meet agreed standards.

2. Non-Refundable Services

Refunds will not be issued in the following cases:

  • The service has been completed as per the agreement.
  • Customer dissatisfaction due to factors beyond our control, such as pre-existing property conditions.
  • Requests made beyond [14] days after service completion.

3. Partial Refunds

In cases where a service was only partially completed due to unforeseen circumstances, a partial refund may be issued based on the work completed.

4. Refund Process

To request a refund, customers must:

  1. Contact our customer support team at +447539781497 within 14 days of service completion.
  2. Provide proof of service issues, such as photos or written complaints.
  3. Allow our team to assess and resolve the issue before a refund is approved.

Approved refunds will be processed within [14] business days to the original payment method.

5. Policy Updates

Rose el Services reserves the right to update this policy at any time. Please review it periodically for any changes.

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